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Port Adelaide Football Club > Membership 2017 > Frequently Asked Questions

Frequently Asked Questions

Need assistance with your membership? Check the frequently asked questions below or contact Member Services if you can’t find what you’re looking for.

What hashtags do I use at the game?

When you’re watching the game and interacting on your phone, make sure you use the right hashtags for the match.

The portadelaidefc.com.au team uses the #pafclive and #weareportadelaide hashtags during the game on Facebook, Twitter and Instagram.

 

Where is alcohol-free and family-friendly seating?

The Family Zone is situated on the north-western side of The Hill at the Adelaide Oval.

The alcohol-free area is situated in Bay 149 on the north-western concourse of the Adelaide Oval.

Alcohol can be consumed in all other bays of the ground.

1. Member Pack and Card


I’ve just purchased myself membership, how long should I expect until it’s delivered?

Once you’ve purchased your 2017 membership, you can expect to receive your membership pack and membership card to arrive within 15-20 business days.

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Can I track the delivery of my membership pack?

You will receive a confirmation e-mail and tracking e-mail after purchase of your membership. This allows you to track your pack at any time using the information provided in the e-mail.

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What happens if my membership card doesn’t arrive before the game?

You can simply download a single game ticket by simply logging into your Port Adelaide Football Club account manager online, and then visit the Port Adelaide membership marquee in the Southern Plaza of the Oval, just off War Memorial Drive, with photo identification.

Present your photo ID to one of our friendly member services team members and they’ll allocate you a ticket to the game

For SANFL games, you will need to visit the membership desk at Alberton Oval, inside The Port Club.

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What does my membership pack include?

2017 Membership Packs include 

Adult: pen, bumper sticker, lapel pin, lanyard, fold out guide & membership card.

Youth (ages 15-17 excluding SANFL): lanyard, , portable mini speaker and mobile device case.

Junior (ages 7-14): lanyard, football, drink bottle, wall flag, back pack & autograph book.

Junior (ages 2-6; excluding SANFL): bandana, eye patch, sticker sheet, boot bag, cocoball footy, lanyard & activity book.

Baby (0-2 excluding SANFL): baby certificate, baby bunting and baby milestone cards

Pet: Pet tag and collapsible pet bowl

Present your membership card at the Port Store, The Port Club or the Prince of Wales Hotel to receive 10% off your order.

All membership categories (excluding Junior Power, Baby, We Are Port Adelaide upgrade and Pet) also entitle you to our weekly emails, club member events, Club publications# and Member** voting rights at the AGM.

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What is the March from the Mall?

The March from the Mall is our exciting supporters march from the centre of Rundle Mall to the Adelaide Oval before each home game.

Our Port Adelaide army will march en masse via the Riverbank footbridge into the Adelaide Oval and we want you to be part of it. Simply meet in the middle of the Mall 90 minutes before the opening bounce. There will be heaps of activities for the family before the March from the Mall begins!

2. Membership purchase, renewal and payment

FAQ Quick Links


How do I become a Port Adelaide Football Club member?

It’s simple! Just visit our membership packages page here on www.weareportadelaide.com.au or call the club’s membership hotline 1300 GO PAFC (1300 467 232) between 9:00am – 5:00pm, Monday-Friday.

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What if I want to change the seat associated with my membership?

If you wish to change your reserved seat or upgrade your membership whilst keeping the same seat, you are required to apply by filling in a seat change request prior to 16 December 2016.  Due to reserved seat categories being fully allocated in 2016, we will not be able to accommodate all requests.

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Can I transfer my reserved seat?

To transfer you reserved seat to another member, you will need to complete a transfer seat form to successfully complete the process.

We require the form to be signed by both parties and returned to the club by 16 December 2016. 

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Can I sit with a friend or family member at games?

If your friend or family member does not have a reserved seat membership or ticket, they can purchase a General Admission ticket at the gate, which will give access to seating at the back of the Riverbank and Eastern Stands, the Hill, or seats in the north-eastern pocket of the Adelaide Oval. Game access members with reserved seating can then sit with their friend or family member in any of those locations.

General admission game-access members are entitled to sit in the aforementioned areas as part of their membership.

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Can I upgrade to a reserved seat at the game?

Yes. Members who hold a general admission membership are able to upgrade their ticket to a reserved seat by either pre-purchasing an upgrade via the Ticketek website or on game day at one of the ticket sales offices.

Simply enter your membership barcode number when tickets go on sale via the Ticketek website and you will just pay an upgrade fee, rather than the full ticket price.

You can also upgrade at the ticket office on game days, subject to availability.

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Is my membership a general admission category?

  • 11-game general admission
  • Country
  • Victorian
  • 3-game
  • Interstate members

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What is a family membership? Am I eligible for one?

Currently, Family memberships are available for Platinum, Gold and Silver reserved seat categories. In 2016, we have the following Family options:

Family (2 + 2) – 2 adults and up to 2 juniors (14 years of age and under as of 1 January in each calendar year)

Family (2 + 4) – 2 adults and up to 4 juniors (14 years of age and under as of 1 January in each calendar year)

To apply for Family membership, please see wait list information

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I would like a reserved seat at Adelaide Oval, how can I request one?

All reserved seating categories are fully subscribed. If you would like to apply for a reserved seat membership in future, please purchase an 11-game general admission Wait List membership.

This provides you with unreserved seating game access to general admission areas (see terms and conditions) for all 11 home games during the season, and places you on the club’s Wait List for a reserved seat when one becomes available.

The deadline to join the wait list for 2016 is 27 January 2016. Due to reserved seat categories being fully allocated in 2016, we will not be able to accommodate all requests. Wait list applications will be numbered in order of payment and we hope to finalise successful applicants by March 2017.

(After 27 January 2017, we still encourage you to join the wait list to improve your position for any reserved seats that become available for the 20178 season).

For more information call 1300 GO PAFC during business hours Monday to Friday.

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What is an Easy Pay payment plan and how can I join the program?

Why not make your renewal simple and easy by letting us do the work for you? Easy Pay takes the hassle out of renewing your membership and makes being a Port Adelaide member easy!
Easy Pay also allows you to pay upfront at the beginning of the year and automatically renew each year after. All you need is a VISA or MasterCard credit or debit card and we can automatically deduct your payment over six (6) or ten (10) months, with payment automatically scheduled for the 17th day of the month.

  • Monthly plans start in November of the calendar year preceding the current playing season. Those commencing on the Easy Pay plan after this date will need to make catch-up payments.
  • You will be sent a renewal notice three weeks prior notifying you of your automatic renewal which still gives you the opportunity to update or change your payment or membership details.

Call member services on 1300 GO PAFC (1300 467 232) to join Easy Pay now.

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Can I pay instalments manually?

The only available option to pay via instalments is our Easy pay system.

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Can I cancel my membership and do I receive a refund?

As a general policy, Club Memberships are non-refundable.

Once a membership has been purchased, Port Adelaide Football Club is under no obligation to provide a cancellation, refund or downgrade option.

Such requests may be made in writing and are at the sole discretion of the Club’s Membership Manager.

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Can I sit with a friend or family member at games?

If your friend or family member does not have a reserved seat membership or ticket, they can purchase a General Admission ticket at the gate which will give access to seating at the back of the Riverbank and Eastern Stands, the Hill, or seat in the north-eastern pocket.

Game-access members with reserved seating can then sit with your friend or family member in any of those locations. General admission game-access members are entitled to sit in these areas as part of their membership.

3. Game day and game access


The Adelaide Oval


SANFL game access


Interstate game access


Game Day Code of Conduct


How can I get into Port Adelaide games with an AFL membership?

AFL members can get into Port Adelaide games if Port Adelaide is your nominated club of support.

With a club-allocated reserved seat purchased directly through Port Adelaide, members will enter via their club-issued barcoded reserved seat card.

You can apply for a club reserved seat through the Port Adelaide Football club directly. Please see Wait List information.

Without a club-allocated reserved seat, members have access to upgrade to a reserved seat on a game-by-game basis through Ticketek using the AFL Membership barcode at the relevant seat category upgrade fee.

All upgrades are subject to availability and transaction fees.

Without a club-allocated reserved seat, members can scan into GA sections in the outer (north, east, and south) on match day.

You don’t need an additional membership card.

Simply scan your AFL membership card at the gates and your ticket will provide you with entry to all Port Adelaide home games (subject to capacity).

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How can I buy daily tickets to a Port Adelaide home game?

You can buy tickets to Power minor round home games through Ticketek on a game-by-game basis. Reserved seat tickets, or General Admission tickets are available and can be purchased through the Ticketek website four (4) weeks prior to the game, or on game day at the ticket booths located around the Adelaide Oval.

The Port Adelaide Football Club does not sell individual match tickets.

For games deemed ‘high capacity’, we recommend you pre-purchase your tickets via Ticketek either online, over the phone or at an outlet to avoid disappoint on missing out when purchasing at the gate.

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Is there disabled seating and car parking available at Adelaide Oval?

Disabled seating is available with the purchase of a ticketed Port Adelaide membership.

Call the club on 1300 GO PAFC (1300 467 232) for more information.

Disabled-access parking is available through the Adelaide Oval Stadium Management Authority (AOSMA).

Call AOSMA on (08) 8211 1100 for details and information.

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How old is a Junior Member and what packs are they eligible for?

A person is eligible for a Junior Membership if they are under 15 years of age on 1 January of the season’s calendar year.

Example. For a member to be eligible for Junior membership in 2017, they must be under 15 years of age as of January 1, 2017.

Junior Memberships are available in all member categories excluding 3-Game, Country, We Are Port Adelaide upgrade, Pet, International and Digital.

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What constitutes a valid concession card and do I need to prove my entitlement?

Persons aged 15 and over as at 1 January in the current year are classified as an adult, unless they hold valid Concession identification.

A person must have the appropriate form of concession to purchase a concession ticket.

They must present the relevant concession documentation at point of purchase and upon entry to the ground.

A second form of identification (e.g. drivers licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement.

  • Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate;
    • Centrelink issued: Pensioner Concession Card (PCC)*
    • Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card*
    • Full time secondary or tertiary student cards**

Note:

*Primary card holder only (not dependants) are entitled to the concession price.

** Does not include International Student cards

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I carry a valid companion card, can my nominated companion access games with me?

If you carry a valid companion card and require a carer to attend the football with you, you are entitled to an additional membership of the same level at no extra cost, or, if not a member, your companion is entitled to an admission ticket at no charge.

The companion card number is required at time of purchase, and will need to be sighted upon entry to Adelaide Oval at each game.

The AFL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket for the cardholder’s companion at no charge. The Companion Card program is applicable at all AFL Venues.

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What member-exclusive game day experience benefits are available to me?

The club offers the opportunity for junior members to participate in the Junior Guard of Honour before games, and for selected members to enjoy the pre-game warmup on the field as part of the Members On-Ground Viewing program. If you are interested in participating contact Ben at the club on 1300 GO PAFC (1300 467 232).

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Can members go to the club’s post-game functions?

All members and supporters are welcome at the club’s official post-game functions at the Adelaide Oval and interstate venues, subject to capacity.

The official post-game function is held in the William Magarey Room on Level 3 of the Riverbank Stand at Adelaide Oval.

Join us to hear it first from the coaches and players.

Check out our next home game and next away game pages for information of our post-game functions.

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Is there a dress code at the Adelaide Oval?

Western Stand – Essential Power and Adelaide Oval (AOSMA) Football members
Neat casual attire must be worn by all persons seeking or gaining admission to the Western Stand.

The Adelaide Oval Stadium Management Authority (AOSMA) reserves the right to refuse admission to the Western Stand, any person who in the opinion of an employee or agent of the AOSMA is deemed to be inappropriately attired.

In any event, no person wearing rubber thongs, singlets or football shorts will be allowed admission to or be permitted to remain in the Western Stand.

All other locations

Footwear must be worn at all times at the Adelaide Oval. Offensive, provocative or racially vilifying slogans, logos or symbols will not be permitted to enter the stadium.

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Is the Western Stand reserved or unreserved seating?

The Western Stand consists predominantly of unreserved seats, however there is a small area of reserved seats in the central second tier and the wings of the third tier. These areas are clearly marked to prevent confusion.

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How do I get a guest pass into the Western Stand?

Essential Platinum and Essential Gold members can purchase up to four (4) guest passes to the Western Stand, subject to capacity. We recommend pre-purchasing your guest passes by entering your Essential barcode number via the Ticketek website when tickets are released for each game.

You can also purchase at the Western Stand gates on the day on presentation of your Essential Power membership card.

*Access to guest passes will be possible for most home games, however may not be for high capacity games 

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Can I save a seat in the Western Stand?

Holding seats for friends, family or guests who have not yet arrived at the venue before the match is not permitted. This includes verbally, or placing items such as rugs, bags or clothing over seats.

  • Seats must not be saved for latecomers. Denying a seat from someone who is at the venue in favour of someone who is yet to arrive is unfair, and this underpins the policy.
  • Once a seat has been occupied it may, of course, be reserved temporarily while members are absent from the seat for reasonable purposes (food, beverages, bathroom etc).
  • In the spirit of fair play we respectfully ask that you and your guests adhere to the policy. If you observe any abuse of this regulation, please report the matter to the nearest Event Staff. Please do not take up the issue yourself.
  • For those members who feel uneasy about leaving their seats entirely it is suggested that you have one of your group remain with the seats.

The ‘no seat saving’ policy has been standard practice and a condition of membership previously at AAMI Stadium, and will continue at Adelaide Oval. Not allowing seat saving is also standard practice in other Stadiums interstate including the Members and AFL Reserves at the MCG.

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Where can general admission members sit at the Adelaide Oval?

General admission members can sit at the back of the Riverbank Stand, Eastern Stand, on the Hill (northern mound adjacent the historic scoreboard) and in the open seating in the north-eastern pocket of the Oval. View Map (insert link)

  • If you hold a General Admission 11 Game Membership you are entitled to access all 11 Minor Round games at Adelaide Oval.
  • If you hold an Interstate Membership, you are entitled to access 2 Minor Round Home Games at Adelaide Oval sitting in a General Admission area.
  • If you hold a Victorian 5 or 11 Game Membership, you are entitled to access 2 Minor Round Home Games at Adelaide Oval sitting in a General Admission area.
  • If you hold a 3 Game Membership, you are entitled to access 3 Minor Round Home Games at Adelaide Oval sitting in a General Admission area
  • If you hold a Country Membership, you are entitled to access 5 Minor Round Home Games at Adelaide Oval sitting in a General Admission area.

General Admission access is subject to availability on the day. For most games, you can simply scan your card at the entry gates to enter the ground. Or, you can choose to pay a small fee to upgrade to a reserved seat on a match-by-match basis which would guarantee your entry into the ground. This upgrade option is recommended for high attendance games.

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Can I access both Showdowns at Adelaide Oval?

If you hold Port Adelaide membership with Power game access, you are eligible to attend our Home Showdown.

Your card will not scan at the Adelaide Crows’ ‘home’ Showdown.

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What access does my ‘Magpies’ member card give me?

For Home Game access at Alberton Oval simply present your card to a gate attendant on match day at Alberton Oval.

If you hold a reserved seat card you can access the stand noted on the back of your membership card.

For Home and Away Match access, present the card to a gate attendant on match day at either Alberton Oval for home games, or the appropriate Away Oval for away games.

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As a full paying ‘Power’ Member, how can I access Magpies Games?

You can access all Magpies Home Games by purchasing a We Are Port Adelaide Magpie upgrade for $50. Any member paying full price for a Power product is eligible to purchase this upgrade.  An additional membership card will be posted to you.

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As a full paying ‘Magpie’ Member, how can I access Power Games?

You can access three (3) Power Home Games by purchasing our We Are Port Adelaide Power upgrade for $50. Any full paying Magpie member is eligible to purchase this upgrade. An additional membership card will be posted to you.

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Do South Australian Members get access to Interstate Games?

Members with home game membership access do not get interstate access as part of their membership.

Visit our Next Away Game page for all the latest information on any upcoming away games, such as pre and post-match functions, or find out where our members are sitting at the game.

To purchase tickets for our interstate games go to afl.com.au and purchase your tickets online or anygameanaywhere.com.au has some great travel and game day ticketing packages available.

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What is the Gameday Code of Conduct and does it apply to me?

The Port Adelaide Football Club Gameday Code of Conduct applies to all members and supporters of the club and spectators admitted to Port Adelaide home games.

We are a family club with strong values when it comes to the enjoyment and participation in Australian Football either as a player, official or spectator.

Conditional on the attendance at Port Adelaide home games or as a Member or supporter of the club at any games is an understanding and acceptance of the club’s Game day Code of Conduct.

View the Game Day Code of Conduct

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4. Finals and interstate ticketing


 

Does my membership give me access to AFL finals?

The AFL Finals series ticket sales for Adelaide Oval are through Ticketek.

As the final series is not considered part of the minor round home-and-away season, membership with access to minor round home games will not provide you automatic entry to any home finals the Port Adelaide Football Club competes in.

Scanning your member card at the stadium will not authorise entry.

All Port Adelaide members with game access membership have priority to purchase tickets to finals should Port Adelaide be competing.

The club will communicate with you should Port Adelaide make finals.

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Does my membership entitle me to priority access at the AFL Grand Final?

Club 1870, Black Diamond, Platinum and Essential Power Platinum members will be entitled to Priority 1 Grand Final Tickets. You will be eligible to purchase a 2016 AFL Grand Final ticket should Port Adelaide be a competing club.

Essential Gold, Gold A and Gold B members will be entitled to Priority 2 Grand Finals Tickets, should Port Adelaide be a competing club.

In order to do this, the Member must have a valid credit card. One (1) Grand Final ticket will be offered for each current Membership in the Membership category recorded on the Club’s database as at 30th June 2016. The Membership category is strictly non transferable after 30 June 2016. Note that Junior tickets are not available for the Grand Final, however eligible Junior Members may purchase a Concession ticket.

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How do interstate members access their tickets in their state?

Victorian 5 members simply scan the barcode on the back of their membership card at the gate and will be entitled to General Admission access, to all Power games played in VIC.

Victorian 11 members simply scan the barcode on the back of their membership card at the gate and will be entitled to AFL Reserve access, to all Power games played in VIC, plus an additional 11 games of their choice at the MCG.

Interstate members can acquire tickets to their entitlement games by using their Port Adelaide Football Club online Account Manager. As there are strict deadlines in place regarding Interstate Ticketing entitlements, any orders requested outside the nominated dates may not be accepted:

You must hold an Interstate Membership with entitlements to tickets through the Port Adelaide Football Club, when Port Adelaide are a competing team in your state.

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5. General Questions

FAQ Quick Links

 

Can I view the Player’s Race and Ultimate Port Adelaide Football Club Honour Board?

  • Those Members who have purchased a name place on the Ultimate Port Adelaide Football Club Honour Board will be provided information early in the season with respect to allocated viewing times.

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Can I get involved in the Cheer Squad and what does the Cheer Squad membership entitle me to?

  • Any Port Adelaide member can also be a member of the Port Adelaide Cheer Squad (PACS). The PACS is the Official Adelaide-based Supporter Group of the Port Adelaide Football Club. Membership costs just $20 for adults, $10 for children under 15 on 1 January of the season’s calendar year.

WHAT YOU GET

PACS Membership card and badge

Priority access to seating within the PACS area at all games including finals should the PAFC be competing (subject to availability)

Priority group travel to interstate games and discounted match tickets

Access to PACS functions

Opportunity to purchase exclusive PACS merchandise

Assist with creating the players’ run-through banner, including the chance to hold it up on match days (must be aged 13 or over)

Regular newsletters and updates on PAFC and PACS information.

To join simply download and complete the application form and post it along with a cheque or money order to:

Port Adelaide Cheer Squad, PO Box 41, WELLAND SA 5007 or email powercs@hotmail.com for EFT details.

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How can I become a Volunteer with the club?

  • Volunteer positions on gameday arise from time to time. For all enquiries regarding volunteer opportunities contact Jayne Whibley, Volunteers Coordinator via email here.

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How can I update my details?

We communicate regularly with our members via e-mail and SMS, keeping you informed with everything Port Adelaide. It is essential we maintain your most current records in order to keep you up to date. Simply visit My Account and then click ‘Edit My Profile’.

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Where can general admission members sit at the Adelaide Oval?

General admission members can sit at the back of the Riverbank Stand, Eastern Stand, on the Hill (northern mound adjacent the historic scoreboard) and in the open seating in the north-eastern pocket of the Oval.

How can I go to games at the Adelaide Oval as an Interstate, Victorian, Country or 3-game member?

Interstate, Victorian, Country and 3-game members are entitled to attend a limited number of games at the Adelaide Oval. Simply scan your membership card at the gate to gain access to the General Admission areas of the Adelaide Oval at the back of the Riverbank and Eastern Stands, or at the northern end of the ground. In the event of a high-attendance game, members in these categories must upgrade to a reserved seat. Contact the club on 1300 GO PAFC (1300 467 232) for more information.

Access entitlements

3-game = 3 games#
Country = 5 games#
Victorian 11 = 2 games#
Victorian 4 =  2 games#
Interstate = 2 games#

#subject to availability and capacity.

Can members go to the club’s post-game functions?

All members and supporters are welcome at the club’s official post-game functions at the Adelaide Oval and interstate venues, subject to capacity.

The official post game function will be held in the William Magarey Room on Level 3 of the Riverbank Stand at Adelaide Oval in 2014

Join us to hear it first from the coaches and players.

Check out our next home game and next away game pages for information of our post-game functions.

Can I visit the players’ change rooms before or after the game?

There is no public access available for the players’ change rooms at any stage on game day.

Where do the players run onto the field from?

The Port Adelaide players’ race exits onto the Adelaide Oval from Bay 125 in the south-eastern pocket of the Adelaide Oval. The players run onto and from the ground via the Players Race.

Is there a dress code at the ground?

Western Stand – Essential Power and Adelaide Oval (AOSMA) Football members

Neat casual attire must be worn by all persons seeking or gaining admission to the Western Stand.

The Adelaide Oval Stadium Management Authority (AOSMA) reserves the right to refuse admission to the Western Stand, any person who in the opinion of an employee or agent of the AOSMA is deemed to be inappropriately attired.

In any event, no person wearing rubber thongs, singlets or football shorts will be allowed admission to or be permitted to remain in the Western Stand.

All other locations

Footwear must be worn at all times at the Adelaide Oval. Offensive, provocative or racially vilifying slogans, logos or symbols will not be permitted to enter the stadium.

What is the Gameday Code of Conduct and does it apply to me?

The Port Adelaide Football Club Gameday Code of Conduct applies to all Members and supporters of the club and spectators at Port Adelaide home games.

We are a family club with strong values when it comes to the enjoyment and participation in Australian Football either as a player, official or spectator.

Conditional on the attendance at Port Adelaide home games or as a Member or supporter of the club at any games is an understanding and acceptance of the Club’s Gameday Code of Conduct.

Questions?

Have a question or want to know more about Adelaide Oval?

 

Request information
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